Policies

~After you order:

When you place an order, you will receive a confirmation email. Please check your spam folder for this email.

Please contact me if you cannot find a confirmation email. I will check on my end, and see if your order has processed correctly.

 

~Timing:

Order are processed + packaged within 1 week of processing. 

Once sent out, orders will usually arrive within 3-5 working days.

International shipping is something I'm aiming for. Currently, for initial drops, shipping is UK exclusive. When this changes, emails will be sent personally to those outside of the UK, and social media will be updated.

Please know that shipping times may fluctuate. This is out of my control. Updates, informing customers of any known delays will be sent out asap.

Delays and losses caused by the postal service, is neither in my control, nor my responsibility.

Shipping times for large items such as large paintings will most likely take longer, as they have to be shipped via a large shipping process. This will be disclosed on such items.

Tracked shipping is always recommended.

~Upcoming drops & restocks?:

New pieces will be announced via social media, and subscriber emails.

Depending on demand, some items may be limited edition, and some may be brought back for a restock. This does not apply to one off, original items, such as paintings. 

~Need help with your order?:

If you have input the incorrect information, such as a misspelled address, please contact me immediately, so I can amend the mistake, before your order is dispatched. I am not in control of an order after it is dispatched. Please check all of your information is correct, before checking out, to avoid this. Refunds will not be issued.

If you have ordered the wrong item, contact me immediately, so I can correct your order. If I'm made aware of this mistake after your order has been dispatched, I cannot change anything. Refunds will not be issued.

If your order arrives, and it is incorrect, such as the wrong product, please contact me immediately. Please check your order first, to see if you input the incorrect info.

Damage caused during shipping is out of my control, and no refunds will be issued, partial or otherwise. However, please make me, and your delivery service aware of the damage, so we can try and avoid this in future. 

Tracked shipping is always recommended. This also decreases the chances of your order being 'lost' during shipping.

If you are concerned about the whereabouts of your item, please contact me, and I will give you any information available to me.